Privacy Policy

1. Introduction

Intercontinental Motors Sdn Bhd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Intercontinental Motors in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy applies to our website, intercontinentalmotors.com, and its associated domains.

2. Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users:

• Visit our site and fill out a contact or inquiry form.
• Use our trade-in valuation, loan calculator, or consignment systems.
• Interact with our automated WhatsApp Concierge or customer service representatives.

The types of personal information collected may include, but is not limited to: Name, Email address, Phone number, Identity Card (IC) / Passport details (for vehicle transactions/loan processing), and financial data required for loan submissions to our partner banks.

3. How We Use Collected Information

Intercontinental Motors may collect and use Users' personal information for the following purposes:

• To process transactions: Information provided is used strictly to provide service related to that order or vehicle application (e.g., Puspakom, JPJ transfers, Bank Loan applications).
• To improve customer service: Information helps us respond effectively to your pre-sales requests and support needs.
• To communicate efficiently: We may use the phone number or email provided to respond to inquiries, questions, and/or other requests.
• To personalize user experience: We may use aggregated data to understand how our Users as a group use our services.

4. Disclosure to Third Parties

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates.

To process vehicle purchases, we may securely disclose your data to necessary third parties, including but not limited to: JPJ (Jabatan Pengangkutan Jalan), relevant banking and financial institutions for hire purchase loans, and insurance/takaful providers.

5. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

6. Your Rights

Under the PDPA, you have the right to request access to and correction of information about you held by us. You also have the right to withdraw consent previously given for the use of your personal data. To exercise these rights, please contact us at the details provided below.

7. Changes to this Privacy Policy

Intercontinental Motors has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

8. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact our Data Protection Officer at: